Social Media, News

Facebook has new tools for group administrators

Facebook group administrators can use new tools to manage their communities, moderate conversations, and learn a little more about their members.

Facebook says there are now over 70 million active administrators and moderators running groups worldwide.

Here are the new tools that Facebook is rolling out to help administrators do their jobs more efficiently.

Admin Home

There is now a simpler and more intuitive way to access all the tools, settings and features that administrators need to manage a Facebook group.

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Admin Home is a new one-stop destination for administrators where they can:

See what requires attention across posts, members and reported comments. Find key tools through a clearer, reorganized layout that shows what’s available under each category. Get new features rolling out in the future.

Administrator Assistant

Admin Assist is a new tool to help moderate conversations and potential conflict.

It allows administrators to set criteria for automatic moderation of posts and comments.

Using these new settings, administrators can:

Restrict group participation based on multiple options, such as how long a user has had a Facebook account, or how long they have been a member of the group. Reduce promotional content by rejecting posts and comments with specific links with the ability to provide feedback to the author telling them why the content was rejected. Use suggested Facebook criteria to help defend the group against spam, maintain positive discussions, and resolve conflicts within the group.

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In a video, you can see how it all works similar to the shortcut app on Apple iPhones:

Administrators can review, add, and edit criteria in Admin Assist to meet the needs of their group.

Administrators have the ability to undo specific actions from Admin Assist or change and refine criteria over time.

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Facebook is testing a new type of moderation alert, called “conflict alerts,” that uses AI to detect controversial or unhealthy conversations in the group.

Administrators receive conflict alerts as notifications that allow them to act as quickly as possible.

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In situations where it can help slow down a conversation instead of removing posts or comments, administrators can set temporary restrictions.

For example, administrators can temporarily limit how often specific team members can comment, and control how often comments can come to specific posts.

Member overviews

Facebook introduces a new member overview feature that allows administrators to see an overall summary of each member’s activity in the group.

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A member list can include information such as the number of times a member has posted and commented, or when they have had posts removed or been turned off in the group.

Appeals

A new tool allows administrators to resolve conflicts between each other.

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Facebook group administrators can now appeal violations of content that they or other administrators have submitted or approved from members as well as content from members.

The appeals will be reviewed by Facebook to ensure that the right decision was made

Take group rules

Group administrators and moderators can now tag group rules in comments and posts, making it easier to share and enforce rules.

Members can also tag specific group rules when reporting posts and comments to administrators.

Source: Facebook Newsroom

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