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Best Predictive Dialer Software Compared by Crazy Egg

Best Predictive Dialer Software Compared by Crazy Egg

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission.

“I enjoy making hundreds of phone calls to strangers every day,” said no one ever. So, automate your outbound phone calling process, instead of wasting hours physically calling prospective customers? Want to know how? We spent hours reviewing features, benefits, and provider websites to make sure we give you the best plan on picking your winner. Our best for most users is PhoneBurner. They make it easy to communicate with customers via email, build lasting relationships with the CRM and keep your sales team managing campaigns with ease.

Best Predictive Dialer Software For Most

PhoneBurner

Best For Most

Looking for an all-in-one predictive dialer, CRM, and email marketing platform? PhoneBurner delivers all of that and more with a robust outbound platform. Most users are able to contact 60 to 80 leads every hour with its powerful predictive dialer, and you can enjoy a 400% increase in caller productivity. What’s not to love? Pricing starts at $126 per user per month paid annually.

Drastically improve the number of calls made in a day by using predictive dialer software like Phoneburner. Better still your sales agents don’t waste time dialing. Instead, they only do the selling saving precious energy. Because they connect to people who actually answer the phone.

PhoneBurner assists even more additional features available, like CRM and email marketing. The outbound platform is perfect for any business owner trying to reach more customers in the most efficient way possible.

The Best Predictive Dialer Software to Consider:

When It Makes Sense to Invest in the Best Predictive Dialer Software

Want to reach a wider audience, close more sales, but you don’t want to be left hanging waiting for a lead to pick up your phone?

That’s exactly what a predictive dialer can help with.

Most sales teams toy with the idea of investing in one.

But when does it make sense to invest in a predictive dialer? 

Situation 1: When You Want Reps to Meet Monthly Quotas

Every sales process comprises several steps, including prospecting, outbound calls, and closing the deal. Sales teams are always under tremendous pressure to deliver. But despite prioritizing productivity, it isn’t always possible. After all, there’s a lot on their plate—handling paperwork, documentation, seeking approval on proposals… the list goes on.

The extensive chore list makes it difficult for sales reps to focus on maximizing “real sales.”

Having a predictive dialer in place will help you connect with targeted customers faster. And as there’s no other way to meet your sales quotas other than talking to more people, you can meet your targets more quickly, too.

So, if you want your sales reps to speak to a larger number of leads and give them quality time to convert them into paying customers, a predictive dialer would make a good bet.

Situation 2: When Your Product Is Under $200

If your product or service is expensive, predictive dialers will not be a good option for you. High-ticket products and services usually require a longer lead time and building more of a relationship to close the sale.

But if your company is selling low to mid-range priced items, predictive dialer software will be ideal. When your business relies on cold calling to make sales and doesn’t require a lot of technical know-how of support, predictive dialers will help your team get more qualified leads faster.

Situation 3: When You Want to Be up to Date With Regulatory Challenges

You’d be surprised at the number of government regulations different countries have when it comes to phone calls—if you weren’t aware of them already.

For instance, Canada has a Do Not Disturb policy according to which predictive dialers cannot call numbers registered in this directory. Most UK and US-based companies have a two-second rule where a call is considered abandoned if they don’t respond in two seconds, after which the dialer must play a recorded message.

These regulations increase your call abandon rate, which, in turn, impacts your incurred expense, and not in a good way. If you want to overcome and comply with these regulations and rules, a predictive dialer will be the right choice for you.

#1 – PhoneBurner – Best For Most

PhoneBurner

Best For Most

Looking for an all-in-one predictive dialer, CRM, and email marketing platform? PhoneBurner delivers all of that and more with a robust outbound platform. Most users are able to contact 60 to 80 leads every hour with its powerful predictive dialer, and you can enjoy a 400% increase in caller productivity. What’s not to love? Pricing starts at $126 per user per month paid annually.

PhoneBurner gives your team 4 times more opportunities to close.

And you can set up this money machine with ease, in minutes. As you don’t have to worry about installing any software—simply connect it to a browser and manage your account. This is perfect for most users because setup is quick and easy with zero tech knowledge required.

It can help businesses increase productivity by up to 400%, enabling them to reach out to about 60-80 leads per hour thanks to its power dialer.

The tool works with any traditional telephone line or VoIP service and eliminates awkward pauses by preventing connection delays. As a result, your agents won’t end up wasting time. More than 1500+ businesses trust PhoneBurner, which includes renowned brands like Remax and Farmers Insurance. 

PhoneBurner also has an administrative dashboard that makes it easier for team leaders and managers to keep track of agent performance and speed up processes when making phone calls.

However, the integrated sales CRM feature of PhoneBurner remains its most significant plus point. 

You can use the tool to help your sales team manage contacts and campaigns effortlessly. If you already have a CRM, this software can integrate seamlessly with several big CRM platforms like HubSpot, Zapier, and Salesforce because of its open API.

Built-in filtering tools enable agents to categorize leads and create saved searches. This, in turn, helps agents follow up with high-value prospects, helping boost sales conversions.

PhoneBurner has a straightforward pricing plan that is payable monthly and yearly. If you opt for the monthly plan, you’ll pay $149 per user per month. Yearly payments are slightly lower, at $126 per user per month.

Try PhoneBurner today.

#2 – Five9 – Best for Outbound Sales

Five9

Best for Outbound Sales

Get everything you need to empower your outbound sales reps with predictive dialing and native CRM integrations that stand out above the rest. Five9 also analyzes calls, is in compliance with various regulatory standards, helps improve agent scripts, and allows you to set preferences at a user level. Sign up and start enjoying a 300% boost in connect rates resulting in even more customers today!

Five9 is a world leader in cloud-based call center solutions thanks to its efficient predictive dialing and native CRM integrations that go beyond expectations.

You can use this tool to skip busy lines while simultaneously boosting agent productivity. This predictive dialing system also analyzes calls, improves agent scripts to encourage better customer engagement, and sets preferences for dialing.

In addition to the predictive dialer, you can use the power dialer that calls contacts based on the calls-to-agents ratio, and the preview dialer allows agents to see contact details before answering phone calls. It also comes with a progress dialer that connects agents to only those calls that have been answered by a real person.

Businesses using Five9 have seen a 300% boost in connect rates. The software has found takers in bigshots like DoorDash, Ohama Steaks, Lululemon, Fitbit, and more.

Five9 is definitely an excellent tool for teams who want to generate more leads at scale. It accounts for time zones, has easy customization based on your company’s compliance regulations, and list penetration – in short, everything you need to call and follow up with contacts.

Five9 hasn’t listed any pricing information on its website. You’ll have to contact their sales team to get a custom quote.

#3 – ChaseData – Best for Handling Heavy Call Volume

ChaseData

Best for High Volumes

If you and your team manage a high volume of outbound calls, ChaseData is the perfect autodialer software for your business. With it, you can dial out to multiple clients at once without compromising efficiency and call quality. You can choose from a wide variety of industry-specific solutions tailored to your business, and each plan comes with voicemail, call analytics, and hold music. Pricing starts at $89 per user per month.

ChaseData is an autodialer software with predictive dialing capabilities. It has plenty of useful features making it the perfect match for businesses that deal with heavy outbound call volume.

You can dial out and use a minimum of 3000 minutes to call multiple clients at once—without any compromise on efficiency and swiftness. 

It’s an excellent solution for businesses of all shapes and sizes, ranging from insurance to banking to nonprofit to B2B and SaaS. We would highly recommend it for smaller businesses, though. 

You see, ChaseData provides industry-specific solutions, which makes it apt for those who don’t want a one-size-fits-all deployment and need something more customized. It also has several useful features such as voicemail, call analytics, reporting, and hold music.

Business integrations include notable apps like Zoho, Zapier, and Salesforce. However, this service is only available if you opt for the higher service tiers. You also have the choice of local, nationwide, or toll-free numbers.

ChaseData offers three plans:

Small Businesses: $89 per user, per monthProfessional: $139 per user, per monthEnterprise: $169 per user, per month

Keep in mind that ChaseData involves lots of onboarding help and training as it’s not very user-friendly. Its robust feature offering may overwhelm team members, so ensure they’re prepared for the task ahead.

#4 – Genesys Cloud – Best for Communication Across Various Channels

Genesys

Best for Multi-Channel Communication

Built for medium to large businesses, Genesys is an all-in-one cloud-based communications platform that allows reps to manage all customer interactions in one place, including SMS, voice, email, and social media. It’s user-friendly and intuitive, even for non-technical users and includes access to a marketplace of 280+ integrations and add-ons to extend its functionality. Pricing starts at $75 per user per month.

Genesys really needs no introduction for those who are even remotely interested in telecommunications. Having created a stellar reputation for selling customer experience and call center products to medium to large-sized businesses, the software has clients worldwide.

Genesys Cloud is the company’s flagship product and was previously known as Genesys PureCloud. The tool allows you to manage all your customer interactions in one place, regardless of the contact method. Whether you want to connect with customers through SMS, voice call, email, or even social media, Genesys Cloud will always come through.

It comes with all the typical features one would usually expect from a call center app. Predictive and manual diallers, auto-dialing, inbound call handling, queue managing, call logging, call recording, and real-time chat are a few features offered by the software.

Genesys Cloud is an all-in-one hub for all your customer-related communications, complete with a user-friendly and intuitive interface that allows you to manage all information streams with the utmost ease.

Software users also get exclusive access to an app marketplace with 280+ out-of-the-box integrations, plug-ins, and add-ons that allow the software to integrate with other CRM systems and business intelligence and analytics apps.

Genesys Cloud has three plans on offer:

Genesys Cloud 1: $75 payable monthlyGenesys Cloud 2: $110 payable monthly Genesys Cloud 3: $140 payable monthly

You get more features as the prices go up, including unlimited email and chat and AI-powered customer engagement with Cloud 2, and additional things like workforce engagement management with Cloud 3.

#5 – CallHub – Best for Nonprofits & Advocacy Groups 

CallHub

Best for Nonprofits

Start sending mass communications with voice broadcasting, SMS marketing tools, predictive dialing, and a unique robo-dialer for sharing pre-recorded messages on autopilot. CallHub is perfect for nonprofits, advocacy groups, politicians, and anyone looking to connect with supporters, volunteers, and donors. Pricing is on a per-minute or per-text basis rather than per-user.

CallHub is the perfect solution for businesses looking to send mass information to people, which is why it’s one of the most popular choices among nonprofits, politicians, and advocacy groups.

Designed to be an all-in-one solution for call centers, it includes voice broadcasting and SMS marketing tools. In addition to predictive dialing, CallHub also has an automated dialer, power dialer, and preview dialer. You can use the unique robo-dialer to play pre-recorded messages to spread your message without any agent involvement.

There is also follow-up scheduling, phone number verification, local caller ID, answering machine detection, and do not call (DNC) enablement as other useful features. 

CallHub also offers an extensive list of integrations for use-case specific scenarios. For instance, politicians can use a NationBuilder while nonprofits have Blackbaud Luminate.

Currently, CallHub offers six plans to users:

Call Center: Starting at $0.069 per minuteVoice Broadcast: Starting at $0.046 per minutePeer to Peer Texting: $0.034 per textText Broadcast: $0.034 per textSMS Opt-in: $0.034 for textCollective Calling: $0.016 per call

Each of the categories above has additional pricing options, such as Call Center pricing. For browser/softphone, it is $0.069 per minute, and for phone dial-in, it is $0.072 per minute. You can see a price breakdown by choosing your options and selecting how many calls you want to make on their website. 

Methodology for Choosing the Best Predictive Dialer Software

The sheer number of predictive diallers available in the market today makes a choice difficult. You can always refer to our top picks above, but you should also know the methodology to determine your business’s right fit.

Below is the list of factors we used to choose the best predictive dialers in the market. Take each of these factors into consideration when researching a predictive dialer to invest in. In addition to these criteria, also look for the level of technical and customer support the product offers, especially if you suspect it might have a steep learning curve.

Compatibility

Implementing a predictive dialer should be seamless and easy, which is why software compatibility is critical for ensuring and maximizing productivity.

Your prospective software tool should integrate with all existing business systems, resolve pending tasks, and solve your business pain points. If you find the tool isn’t checking off these points, it would be better to look for other alternatives.

We recommend opting for a free trial or demo of the software. This way, you’ll know what you’re getting and whether the predictive dialer is a good fit without making any commitment.

Productivity Features

Predictive dealers can make calls simultaneously from a given list and then connect people with available agents – but this is a basic feature offered by all platforms. You should look for other options that offer advanced features to streamline processes and save time.

Here’s a list of some essential features that can make a lot of difference to maximize productivity:

Time Zones. You can’t make calls in the afternoon in the US time zone to someone living in India or Japan since it’ll be very late in the night for them. Not taking time zones into account will cause companies to lose clients instead of gaining them. Look for predictive dialers that can schedule calls to different parts of the world at the appropriate time.SMS and Email Integration. Phone calls always don’t have to be the primary contact method. Look for a predictive dialer that offers integrations with multiple channels, allowing agents to send follow-up messages or generate responses automatically when phone calls end.Local Caller ID. Your potential customers may not answer calls from unknown numbers. That’s why you need a dialer with a local caller ID feature if you want to boost contact rates.Voice Call Recording. Choose predictive diallers with a voice call recording feature. This will help you monitor agent activity and exercise quality control. You can then also use recordings to set performance standards and for training purposes.Auto Callbacks. This feature enables users to create callbacks automatically during outbound campaigns while simultaneously redirecting calls to the next available agent.

This list is not exhaustive. The aim here is to look for an option that offers advanced productivity features useful for your business, which help your sales team to meet their monthly quotas.

Scalability 

Scalability is an essential factor you must consider if you plan to stay in business for a long time, especially if you run a seasonal business.

You should know the number of outbound calls a specific dialer and handle and how quickly it can remove or add agents from campaigns. Find out whether the predictive dialer continues to work correctly after getting modified according to your needs.

Multiple Campaign Management

It isn’t uncommon to have multiple call campaigns going on at the same time. If this is a norm for your business, you should look for a software tool that allows you to manage and keep track of various campaign details.

Having a predictive dialer can be very useful for this purpose. It supports different campaigns without compromising quality and also gives agents seamless access to crucial information from the interface. Moving between campaigns is faster and easier and saves your agents time.

PhoneBurner

Best For Most

Looking for an all-in-one predictive dialer, CRM, and email marketing platform? PhoneBurner delivers all of that and more with a robust outbound platform. Most users are able to contact 60 to 80 leads every hour with its powerful predictive dialer, and you can enjoy a 400% increase in caller productivity. What’s not to love? Pricing starts at $126 per user per month paid annually.

Summary

So, what’s the best predictive dialer software on the market today? 

According to us, PhoneBurner, Five9, and ChaseData are excellent choices that can help your team call customers faster and ensure better results. Still, you must analyze your needs and decide the purposes for which you need a predictive dialer. You can use our methodology to weed out the wrong choices and identify a solution that works best for your business. 

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